Refund policy
If you're not 100% happy with your purchase, you can return your product within 60 days, no questions asked. To get a return started, email us at hello@puriphied.com and we'll get you taken care of!
If you are having installation issues, let us know at hello@puriphied.com, and we will gladly help you troubleshoot.
Note
- Buyer is responsible for return shipping
- 12% restocking fee
- Shipping and handling charges and taxes paid are non-refundable
- Returns that are missing parts/pieces of the product do not qualify for a refund
Refunds are issued once we receive the product in our warehouse. Credit card refunds can take 5-10 business days to show up on your statement so please be patient.
Exclusions:
- Used and opened Filter Refills
Damages:
- Damages must be reported within 10 days of receiving the product